SAP Knowledge Base Article - Preview

2901165 - WARNING: You are trying to access an archived incident. We are currently working on providing you with the data. Please allow us some time to retrieve it. - SAP ONE Support Launchpad

Symptom

  • Unable to view incident
  • Cannot access incident in portal
  • Unable to close draft incident
  • Unable to close an old incident
  • Message indicating my incident is archived
  • Error trying to retrieve incident
  • Message trying to open incident but it never loads
  • Incident never opens
  • WARNING: You are trying to access an archived incident. We are currently working on providing you with the data. Please allow us some time to retrieve it.


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Environment

Keywords

messages , incident warning , support ticket won't open , can't view contents of incident , old incidents not available , , KBA , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

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