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2901040 - Online Monitoring crashes after trying to load the Summary view

Symptom

  • The Online Monitoring (Summary view) crashes after initial load
  • The WebClient logs displays the following errors:
    • ERR> ODBC error at /monitor/xml/monitor_settings_init.htm/dsFillAccessTable: S1T00 [Microsoft][ODBC SQL Server Driver]Query timeout expired; /* database ...
    • ERR> ODBC error at /monitor/xml/monitor_settings_init.htm/dsFillAccessTable: if object_id(N'tempdb..##TAMPersonalQueueAccessTable_GUID')...
  • This issue was noticed after implementation of a custom IVR that tries to process a high number of extensions


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, OM crashes , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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