SAP Knowledge Base Article - Preview

2900933 - SAP Marketing - How to use Best Sending Time Scores for Campaign Execution

Symptom

A score defined for purpose 'Best Contact Time' can not be selected as 'Score for Best Time to Send Email' in the Sender Profile app

A campaign runs into the following error:

'No values available for best sending time score "&1".'

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Marketing Cloud Edition
SAP Marketing on-premise from Release 1809

Product

SAP MARKETING 2020 ; SAP Marketing 1809 ; SAP Marketing 1909 ; SAP S/4HANA Cloud all versions

Keywords

Best sending time, Best contact time, Score Builder, Scores, Rule model, applicable for, perstisted, Sender profile, Score for Best Time to Send Email, No values available for best sending time score Beste Sendezeit, Beste Kontaktzeit, Score-Editor, Regelmodell, Anwendbar für, Persistiert, Senderprofile, Score für beste E-Mail-Sendezeit, Keine Werte für Score Beste Sendezeit verfügbar Meilleure heure d'envoi, Meilleure heure de contact, Éditeur de scores, Modèle de règle, Applicable à, Rendu persistant, Profils d'expéditeur, Score pour le meilleur moment pour envoyer un e-mail, Aucune valeur disponible pour le score de meilleure heure d'envoi , KBA , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-ML-SCO , Score Builder , How To

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