SAP Knowledge Base Article - Preview

2900732 - CDT gets multiple addresses appended when handling e-mails

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental

  • The destination address field gets filled with additional e-mail addresses
  • In some cases, some queue e-mail address is automatically added to the destination address in addition to the original sender


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Environment

SAP Contact Center 7.0

Product

SAP Business Communications Management 5.5 ; SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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