SAP Knowledge Base Article - Preview

2898901 - CDT - Call Event history shows only GUID

Symptom

  • The Call view is displaying the Queue Name as a GUID and not as the actual name when showing the history of a call
  • Business expects the agent should be able to see the actual queue name instead of GUID information


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, GUID, Display, QUEUEINFO , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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