SAP Knowledge Base Article - Preview

2898772 - C4C FSM Integration Error HTTP response 401: Unauthorized

Symptom

When a Ticket is created in C4C and released to FSM, Ticket gets replicated to FSM and Service Call is created in FSM.

However, when checking in the Web Service Monitoring the inbound Confirmation Call is failing with the following error message:

HTTP response '401: Unauthorized' when communicating with HTTP response '401:


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Field Service Management all versions

Keywords

Password; FSM Error; 401; Access; Integration , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To

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