SAP Knowledge Base Article - Preview

2892345 - Diagnostic Agent installed with JVM 8.1.42 or higher does not start in Windows

Symptom

  • The Diagnostic Agent installation fails with the error message:

# An error report with more information is generated,
# it is saved as a file at this location:
# <drive>:\Program Files\sapinst_instdir\GENERIC\SMD\INST\SMDAgent\hs_err_pidXXXX.log
#
# If you would like to submit a bug report, please visit:
# https://support.sap.com/incident
# Please save the hs_err file(s) and the written dmp file for further error analysis
# See SAP note 1500116 for further information on collecting core dumps after SAPJVM crashes

  • After install a Diagnostic Agent on Windows with SAP JVM 8.1 Patch 42 or higher, the Agent does not start. Checking the work folder from the Agent it's possible to see a file with the name hs_err_pidXXX.log. Inside the file, this is the error message:

# A fatal error has been detected by the SAP Java Virtual Machine:
#
# EXCEPTION_ILLEGAL_INSTRUCTION (0xc000001d) at pc=0x0000000b1a7c0fa6, pid=XXX, tid=XXX


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Environment

  • SAP Solution Manager 7.2
  • Any version of Windows
  • SAP JVM 8.1 Patch 42 or higher

Product

SAP Solution Manager 7.2

Keywords

daa, sapjvm, visual studio, server , KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , BC-JVM , SAP Java Virtual Machine , Problem

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