SAP Knowledge Base Article - Preview

2891840 - Unable to playback recording from the Communication Panel

Symptom

  • Agent is unable to play the recordings from the Communication Panel (CP) despite having rights
  • Message displays "Playing the call recording failed"
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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, ECF, recording, failed , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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