SAP Knowledge Base Article - Preview

2891830 - Reopened e-mails in CDT are not shown in Contact Details in the Online Monitoring

Symptom

After a contact is handled and the same contact re-opened, information about this contact (except for the re-open event) is not displayed in the Online Monitoring (Contact Details view)


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, preview , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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