SAP Knowledge Base Article - Preview

2889792 - Error "Email [...] could not be sent" when sending to Customer


In the eDocument Cockpit, after triggering the "Send to Customer" action, the error message (EDOCUMENT037) "Email 'Billing Document **********' could not be sent" or "Email 'Accounting Document **********' could not be sent" is returned and the sending fails. You don't know why the e-mail sending is failing.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



eDocuments / Document Compliance, any country-solution


SAP ERP 6.0 ; SAP S/4HANA Cloud 2002


vendor; payer; customer; client; send to; sending; trigger; edoc_partner_connector; change_email; edoc_cockpit; eDocument Cockpit; Invoice; Incoming; Inbound; from; sender; recipients; mailto; mailfrom; EDOCUMENT; 037; EDOCUMENT037; , KBA , CA-GTF-CSC-EDO , eDocument Framework , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.