SAP Knowledge Base Article - Preview

2889792 - Error "Email [...] could not be sent" when sending to Customer

Symptom

In the eDocument Cockpit, after triggering the "Send to Customer" action, the error message (EDOCUMENT037) "Email 'Billing Document **********' could not be sent" or "Email 'Accounting Document **********' could not be sent" is returned and the sending fails. You don't know why the e-mail sending is failing.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

eDocuments / Document Compliance, any country-solution

Product

SAP ERP 6.0 ; SAP S/4HANA Cloud 2002

Keywords

vendor; payer; customer; client; send to; sending; trigger; edoc_partner_connector; change_email; edoc_cockpit; eDocument Cockpit; Invoice; Incoming; Inbound; from; sender; recipients; mailto; mailfrom; EDOCUMENT; 037; EDOCUMENT037; , KBA , CA-GTF-CSC-EDO , eDocument Framework , Problem

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