SAP Knowledge Base Article - Preview

2886978 - Error "Customizing for feedback functions missing" when using "Create Support Message" from SAP GUI Help menu

Symptom

  • Trying to create Incidents from a Managed System's SAP GUI Help Menu option "Create Support Message" gives error message "Customizing for feedback functions missing" (Error code BCOS 020).
  • Trying to create Incidents from the Solution Manager System's SAP GUI Help Menu option "Create Support Message" gives error message "Customizing for feedback functions missing" (Error code BCOS 020).


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Environment

SAP Solution Manager

Product

SAP Solution Manager 7.2

Keywords

ITSM, BCOS 020, , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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