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2886842 - Fault Manager getting error 16165 Cannot receive encrypted symmetric key from client - SRS

Symptom

  • Fault Manager (FM) not displaying correct status:

    node 1: server <servername1>, site Site1.
    db host status: UNKNOWN.
    db status UNKNOWN hadr status UNKNOWN.
    node 2: server <servername2>, site Site2.
    db host status: UNKNOWN.
    db status UNKNOWN hadr status UNKNOWN.
    replication status: UNKNOWN.
    failover prerequisites fulfilled: NO.
    SYBDBFM_SANITY_STATUS_END

  • Fault Manager (FM) error log shows: 
    • ERROR in function SQLConnectWithRetry (1547) (SQLConnectWithRetry failed): (4002) [ZZZZZ] [SAP][ASE ODBC Driver][Adaptive Server Enterprise]Login failed.
    • ERROR in function SQLConnectWithRetry (1547) (SQLConnectWithRetry failed): (16165) [ZZZZZ] [SAP][ASE ODBC Driver][Adaptive Server Enterprise]Cannot receive encrypted symmetric key from client.
    • Connection failed using DRIVER={Adaptive Server Enterprise};server=<servername>;port=4901;uid=sapsa;pwd=xxxxxxxxxx;EncryptPassword=1;logintimeout=3;CommandTimeOut=3;;EnableRedirection=0;
    • call exited (exit code -1).
    • connect via odbc to ASE database server failed.
    • *** sanity check report (10)***.


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Environment

  • SAP Replication Server (SRS) 16.0
  • SAP Adaptive Server Enterprise (ASE) 16.0 with High Availability Disaster Recovery (HADR) for Business Suite 

Product

SAP Adaptive Server Enterprise 16.0 ; SAP Replication Server 16.0

Keywords

RepServer, RS, Fault Manager, FM, Secure Store, incorrect status, odbc , KBA , BC-SYB-REP-SAP , Replication with SAP Suite / SAP BW , Problem

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