SAP Knowledge Base Article - Preview

2886356 - Slow performance when accessing BP contacts in SM_CRM

Symptom

  • Selecting a contact in the SM_CRM Master Data search results takes a long time to display the details of the Business Partner.
  • Slow performance when accessing Business Partner data in SM_CRM.
  • Work Process SAPLSDCL takes a long time to complete when accessing a Business Partner contact. 
  • Clicking on a person in an Incident (e.g. "Reported By") takes a long time to load. 


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Environment

SAP Solution Manager 7.2 SP09

Product

SAP Solution Manager 7.2

Keywords

ITSM, ChaRM, IT Service Management , KBA , SV-SMG-SUP , Service Desk / Incident Management , CRM-BF-COM , Content Management , SV-SMG-CM , Change Request Management , CRM-MD-BP , Business Partners , Problem

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