SAP Knowledge Base Article - Preview

2885307 - Diagnostic Agent is not known exception

Symptom

One of the following symptoms can be seen in the Diagnostic Agents:

  • The agent does not start
  • The agent is not connecting to the Solution Manager system
  • Unable to Trust the agent in Agent Admin UI
  • In the SMDSystem.log or in the Default Trace you can see the following error message:
Error Ping failed (java.rmi.RemoteException) java.rmi.RemoteException: The agent <agent name> is not known. Rejecting ping.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

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