SAP Knowledge Base Article - Preview

2885237 - LCM job fails when promoting a large Crystal Report

Symptom

When promoting a large Crystal Report with Promotion management (LCM) Web interface, the Error below appears :

"com.crystaldecisions.sdk.occa.managedreports.ras.internal.ManagedRASException: Cannot open report document. --- The request timed out because there has been no reply from the server for 600'000 milliseconds. cause:com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: The request timed out because there has been no reply from the server for 600'000 milliseconds.---- Error code:-2147217385 [CRSDK00000840] Error code name:requestTimeout detail:null The request timed out because there has been no reply from the server for 600'000 milliseconds."


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Keywords

KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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