SAP Knowledge Base Article - Preview

2884731 - Twitter Message Length In Tickets

Symptom

In tickets, incoming Twitter message displays 140 characters only. If message is longer, the outstanding content is shown as a hyperlink.


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Environment

SAP Service Cloud

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions ; SAP Service Cloud all versions

Keywords

Twitter, API, characters, message, limit, length, tweet, hyperlink, 140, social media, ticket , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-SM , Social Media , Problem

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