SAP Knowledge Base Article - Preview

2883681 - Different default email address is shown for a Business Partner.

Symptom

  • In general Customers, Vendors and Business Partners share the same address data.
  • However there are cases in which the customer and vendor have different address data , ie. Email address and Telephone numbers.
  • In such an instance, when syncing the information from Customer to Business Partner the address data of the customer is shared with the business partner and thus becomes the default address.
  • When the Vendor address is then synced (in this case a different email address to that of the customer) the default email address of the Business Partner is overwritten , and the Vendor email address details then replace this as the defualt email address.


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Environment

  • SAP S/4HANA 

Product

SAP S/4HANA all versions

Keywords

BP , customer , vendor , email address , default address , Business Partner , telephone , fax , default , communication, address overview, Other email addresses", differenet , overwritten , deleted , replaced , changed , updated , Supplier , contact information , address, contact , KBA , BC-SRV-ADR , Address Management / Business Address Services , Problem

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