SAP Knowledge Base Article - Preview

2881906 - SuccessFactors HCM Cloud Operations Portal login error: You are attempting to login with an SAP-ID (S00XXXXXX) that is registered with the type of 'customer'

Symptom

  • Cannot log into SAP SuccessFactors HCM Cloud Operations Portal
  • ERROR:  You are attempting to login with an SAP-ID (S00XXXXXXXX) that is registered with the type of 'customer'. A type of Partner, established in PRM, is required to access this portal. Please contact CloudPartnerEdge@sap.com for assistance.
  • S-User ID is classified as a regular customer
  • S-User ID is missing the partner role


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Environment

SAP SuccessFactors HCM Cloud Operations Portal https://hcmcloudops.successfactors.com/

Keywords

SFSF login , cloud logins , , KBA , XX-SER-SAPSMP-USR , User Administration , LOD-SF-PLT , Platform Foundational Capabilities , Problem

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