SAP Knowledge Base Article - Preview

2881795 - SC does not display any information after Database recovery

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

Suddenly, SC does not display any information, which was accessible a few minutes before

At AS log in debug level appears:

DBG> Search, User/12344c88149e6a49336fa1c0c7799/09CC6931 DOES NOT have access to VoiceMailService/...


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Recovery, DB, restore, VoiceMailService. Access, SC, random, missing , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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