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2880906 - Agentry or SAP Work Manager apps or SMP 3.0/3.1 failed to transmit - Error 14 - Certificate issue - IOS 13 or higher

Symptom

  • Users in the field updated their iOS devices (ex: iPAD) to iOS 13.X or higher
  • The Agentry application like: SAP Work Manager or SAP Inventory Manager or others designed in Agentry is failing to connect to SAP Mobile Platform (SMP)


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Environment

  • SAP Mobile Platform 3.0 or 3.1
  • SAP Mobile SDK 3.1 (Agentry clients)
  • iOS Operating System 13.X or higher

Product

SAP Mobile Platform 3.0 ; SAP Mobile Platform 3.1 ; SAP Mobile Platform SDK 3.1

Keywords

"Agentry Error 14","Agentry iOS 13 certificate issue","Agentry iOS 13 failed to transmit","Using newer iOS 13 makes Agentry client fail","SAP Work Manager fails to transmit with newer iPAD","Error 14 o transmit", "Apple SHA1 deprecated","Apple iOS 13 SHA1" , KBA , MOB-SDK-AGC , SAP Mobile SDK Agentry Clients , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , Problem

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