SAP Knowledge Base Article - Preview

2880840 - Known issues in SAP Solution Manager 7.2 after the change in Support Backbone starting January 2020


Issue Symptom Status Solution
Connection test for SAPOSS "access denied" under investigation by Development
Rating for connections in solman_setup -> System Preparation -> Set up connectivity to SAP -> 3.1 rated red SAP Note published 2880549

Self Diagnosis: Alert 00188 -  Check RFC destination SAPOSS (SAP Solution Manager System)

rated red SAP Note published 2880999

 Self Diagnosis: Alert 00001 - SAP Service System Integration (SAP-OSS and SAP-OSS-LIST-O01)

rated red SAP Note published 2880999
EWA: As immediate work around enter a Technical Communication User in the RFC destination to SAP Support Backbone. EWA rated red under investigation by Development
RTCCTOOL shows logon screen and using technical communication user is not working, ST-A/PI is lower as ST-A/PI 01T_* SP01 Logon Screen in RTCCTOOL Solution known 2881247
SP07 & SP08 ITSM standard scenario and SP08 VAR and ISV scenario cannot exchange incidents, copy of SAP-OSS connection -> SM_SP<custno> is still used SM_SP_<custno> shows "access denied" Solution known 2819986
Error message "access denied" is raised during the execution of transaction SOLMAN_CONNECT "access denied" under investigation by Development
Error message "access denied" is raised during the execution of report AI_SC_GET_SAP_CUSTOMER_NUMBERS "access denied" Solution known


SysRec job does not receive note from SAP Support Backbone due to performance issue of system recommendation HTTP error 0 when sending data to SAP via destination SAP-SUPPORT_PORTAL Solution known

issue is solved after switching to the new backend, so workaround in Note 2686105 and 2833610 is no longer needed, both Notes are obsolete now.

Memory error appears in the job of system recommendation "Internal session terminated with a runtime error HTTP_NO_MEMORY (see ST22)" Solution known




SAP Solution Manager 7.2


SAP Solution Manager 7.2


Backbone, solman_setup, SAPOSS, Support Hub Connectivity, , KBA , SV-SMG-INS-CFG-SYP , System Preparation , SV-SMG-SDG , Self Diagnosis for SAP Solution Manager , SV-SMG-SER-EWA , EarlyWatch Alert , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-SVC , Administration of Service Connections with Solution Manager , Problem

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