SAP Knowledge Base Article - Preview

2880456 - "Catastrophic failure" error when closing an Analysis Office workbook

Symptom

When closing an Analysis Office workbook, the following error occurs:

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An exception occurred. 
Send the attached log file to your administrator.
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The traces of AO (recorded by following the steps described in SAP note 2129389), contain the following entries:

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Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))
at Microsoft.Office.Core._CustomTaskPane.get_DockPosition()
at com.sap.ip.bi.pioneer.addins.xl.EaTaskpane.get_DockPosition()
at com.sap.ip.bi.pioneer.controls.Taskpane.CnAbstractTaskpaneBase.SaveSizeAndPosition()
at com.sap.ip.bi.pioneer.addins.xl.EaTaskpaneManagerSDI.WorkbookApplication_ModelChanged(CoEventArgs iEventArgs)
at com.sap.ip.bi.pioneer.common.commands.CommonEventHandler.Invoke(CoEventArgs iEventArgs)
at com.sap.ip.bi.pioneer.core.models.CrModelBase.OnModelChangedEvent(CoEventArgs eventArgs)
at com.sap.ip.bi.pioneer.excel.main.EaSession.RemoveWorkbook(String iWorkbookId)
at com.sap.ip.bi.pioneer.excel.main.xlcallback.EaExcelCallBackHandler.WorkbookClosedLogic(ICofWorkbook iWbToBeClosed)
at com.sap.ip.bi.pioneer.excel.main.xlcallback.EaExcelCallBackHandler.XLApplication_WorkbookClosed(ICofWorkbook workbook)
at com.sap.ip.bi.pioneer.excel.main.xlcallback.EaExcelCallBackHandler.<>c__DisplayClass78_0.<WorkbookClosed>b__0()
at com.sap.ip.bi.pioneer.controls.main.CnSession.CallbackWrapForOfficeEvents(CallbackWrapDelegate iDelegate, CnCallbackErrorSeverity iSeverity, CoUseWaitCursorEnum iWaitCursor)
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Environment

Analysis for Microsoft Office

Product

SAP Analysis for Microsoft Office all versions

Keywords

crash, jump, error, RRI, Catastrophic, 0x800401A8, HRESULT , KBA , BI-RA-AO-XLA , Excel Addin , Known Error

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