SAP Knowledge Base Article - Preview

2880417 - Partner cannot view end customer when reporting an incident on SAP ONE Support Launchpad

Symptom

  • When trying to report an incident, the "Select a Customer" drop-down is not showing an end customer.
  • When searching for an end customer, no result is found. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

Keywords

Partner, incident, customer not available, customer not showing, customer not displaying. , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-CIC-KM , CIC Knowledge Management , Problem

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