SAP Knowledge Base Article - Preview

2880001 - Dereferencing of the NULL reference when the key user creates a Service Request - Solution Manager

Symptom

  • After upgrading to Solution Manager 7.2 SP09 and creating a service request (SMRQ), the Detailed Description text assignment block states: "Dereferencing of the NULL reference".
  • Detailed description in step two of creating a service request is empty and uneditable.


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Environment

Solution Manager 7.2 SP09

Product

SAP Solution Manager 7.2

Keywords

NULL reference, SMRQ, Service Request, Empty Description , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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