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2876456 - BackOffice not working after migration to SAP Commerce 1905

Symptom

After the migration from one major version 6.X to 1905 backoffice is not possible to open backoffice and the following exception will be shown in the console logs:

ERROR [localhost-startStop-1] [ContextLoader] Context initialization failed
INFO | jvm 1 | main | 2019/12/19 21:00:19.639 | de.hybris.platform.servicelayer.exceptions.UnknownIdentifierException: CatalogVersion with catalogId '_boconfig' and version 'hidden' not found!
INFO | jvm 1 | main | 2019/12/19 21:00:19.639 | at de.hybris.platform.servicelayer.util.ServicesUtil.validateSingleResultWithType(ServicesUtil.java:75) ~[coreserver.jar:?]
INFO | jvm 1 | main | 2019/12/19 21:00:19.639 | at de.hybris.platform.servicelayer.util.ServicesUtil.validateIfSingleResult(ServicesUtil.java:41) ~[coreserver.jar:?]
INFO | jvm 1 | main | 2019/12/19 21:00:19.639 | at de.hybris.platform.catalog.impl.DefaultCatalogVersionService.getCatalogVersion(DefaultCatalogVersionService.java:112) ~[platformservicesserver.jar:?]
INFO | jvm 1 | main | 2019/12/19 21:00:19.639 | at com.hybris.backoffice.config.impl.DefaultBackofficeConfigurationMediaHelper$2.execute(DefaultBackofficeConfigurationMediaHelper.java:158) ~[classes/:?]

....................

INFO | jvm 1 | main | 2019/12/19 21:00:19.640 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:?]
INFO | jvm 1 | main | 2019/12/19 21:00:19.640 | at java.lang.Thread.run(Thread.java:834) [?:?]
INFO | jvm 1 | main | 2019/12/19 21:00:19.640 | ERROR [localhost-startStop-1] [ContextLoader] Context initialization failed
INFO | jvm 1 | main | 2019/12/19 21:00:19.640 | de.hybris.platform.servicelayer.exceptions.UnknownIdentifierException: CatalogVersion with catalogId '_boconfig' and version 'hidden' not found!
INFO | jvm 1 | main | 2019/12/19 21:00:19.640 | at de.hybris.platform.servicelayer.util.ServicesUtil.validateSingleResultWithType(ServicesUtil.java:75) ~[coreserver.jar:?]
INFO | jvm 1 | main | 2019/12/19 21:00:19.640 | at de.hybris.platform.servicelayer.util.ServicesUtil.validateIfSingleResult(ServicesUtil.java:41) ~[coreserver.jar:?]
INFO | jvm 1 | main | 2019/12/19 21:00:19.640 | at de.hybris.platform.catalog.impl.DefaultCatalogVersionService.getCatalogVersion(DefaultCatalogVersionService.java:112) ~[platformservicesserver.jar:?]
INFO | jvm 1 | main | 2019/12/19 21:00:19.640 | at com.hybris.backoffice.config.impl.DefaultBackofficeConfigurationMediaHelper$2.execute(DefaultBackofficeConfigurationMediaHelper.java:158) ~[classes/:?]
INFO | jvm 1 | main | 2019/12/19 21:00:19.640 | at de.hybris.platform.servicelayer.session.impl.DefaultSessionService.executeInLocalView(DefaultSessionService.java:131) ~[coreserver.jar:?]


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Environment

SAP Commerce version 1905

Product

SAP Commerce 1905

Keywords

  • UnknownIdentifierException 
  • de.hybris.platform.servicelayer.exceptions.UnknownIdentifierException
  • [ContextLoader] Context initialization failed
  • ContextLoader
  • CatalogVersion with catalogId '_boconfig' and version 'hidden' not found!
  • _boconfig
, KBA , CEC-COM-CPS , SAP Commerce , Known Error

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