SAP Knowledge Base Article - Preview

2876019 - Error in Live Activity - You are not authorized to access UI application /BYD_COD/ServiceOnDemand/CTI/CTI_Shelf_QAF.QA.uicomponent

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • You are integrated SAP Contact Center CDT with Hybris Cloud for Customer (C4C)
  • When simulating a call you noticed that C4C us not receiving any alerts or data from CDT
  • When troubleshooting as per KBA 2134351 you noticed the following error on C4C UI:
    "Error in Live Activity - You are not authorized to access UI application /BYD_COD/ServiceOnDemand/CTI/CTI_Shelf_QAF.QA.uicomponent"
  • CDT logs capture the following warning message: "[WRN] checkCRMCODSupport: Ajax message sending failed/rejected", which means the data is sent to C4C but never received


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Environment

  • SAP Contact Center 7.0
  • SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins 1905 ; SAP Cloud for Customer add-ins 1908 ; SAP Cloud for Customer add-ins 1911 ; SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , Problem

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