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2875602 - Intermittent Connectivity between SAP Commerce and SCPI

Symptom

After placing the order from B2B storefront, the order-process tries to replicate the order from SAP commerce cloud to S/4 Hana through SCPI. When the ‘sap-order-process’ action ‘sendOrderToErp’ tries to connect to SCPI for this. Sometimes the connection is successful and order is sent to S/4 Hana, but other times SAP commerce system is not able to connect to the SCPI and below error comes:

INFO [TaskExecutor-master-5046-ProcessTask [8796464382902]] 13:08:48.714 I/O exception (java.net.SocketException) caught when processing request to {s}->https://e250271-iflmap.hcisbt.us3.hana.ondemand.com:443: Connection timed out (Read failed) (local port 47364 to address <ip>(backgroundprocessing-pod), remote host unknown)INFO [TaskExecutor-master-5046-ProcessTask [8796464382902]]

13:08:48.714 Retrying request to {s}->https://<tenant>.hana.ondemand.com:443INFO [TaskExecutor-master-5046-ProcessTask [8796464382902]] 13:08:48.967 The CSRF token has been fetched from SCPI!ERROR [TaskExecutor-master-5046-ProcessTask [8796464382902]] 13:24:28.749 The OMM order [0005100104] has not been sent to the SAP backend through SCPI! Error requesting access token.


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Environment

CCV2

Product

SAP Commerce 1811 ; SAP Commerce 1905 ; SAP Hybris Commerce 1808

Keywords

SCPI,Connectivity , KBA , CEC-HCS-CCAZ-CZO , Customer Zone on Azure , Bug Filed

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