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2873887 - An unexpected internal error occurred. The CMS has terminated unexpectedly with exit code 0. (FWM 23025)

Symptom

  • Upgrade process fails with the following error:
    "ERROR: An unexpected internal error occurred. The CMS has terminated unexpectedly with exit code 0. (FWM 23025)"
  • Windows logs will have the following message:
    Error "CMS clustering is not supported in the version of SAP BusinessObjects BI platform you are using.  Please upgrade you SAP BusinessObjects BI platform license keys.CMS Clustering is not supported in the version of SAP BusinessObects BI platform you are using. Please upgrade you SAP BusinessObjects BI platform license keys. The ability to cluster APSs is not supported by the license key(s) currently installed."


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x
  • SAP BusinessObjects Business Intelligence Platform (BI) 4.1
  • SAP BusinessObjects Business Intelligence Platform (BI) 4.2 update
  • Windows OS
  • Clustered environment

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP , Business intelligence platform , Problem

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