SAP Knowledge Base Article - Preview

2868585 - Mobile error "The Successfactors mobile application cannot be deactivated on an unlocked device by jailbreaking or rooting."

Symptom

  • Cannot activate Successfactors mobile
  • Encounters below error when activating or deactivating SF mobile
    • "The Successfactors mobile application cannot be deactivated on an unlocked device by jailbreaking or rooting. If you are sure that the software on your device has not been altered, contact Successfactors through the following button."


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Environment

  • SAP Successfactor HXM Suite
  • SAP Successfactors Mobile

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Mobile all versions

Keywords

mobile error, deactivate, activate, jailbreaking, rooting, android device, ios, suspicious software , KBA , LOD-SF-FWK-MOB , Mobile Application , LOD-SF-PLT , Platform Foundational Capabilities , Problem

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