SAP Knowledge Base Article - Preview

2867593 - How to find out who deleted an ERMS e-mail in agent inbox of Interaction Center

Symptom

  • You see an e-mail in SOIN for which ERMS workflow was triggered but you can't see the corresponding workitem in SWI1
  • You want to check who deleted a e-mail in the agent inbox using the delete button
  • You are looking for logs for ERMS e-mails


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Environment

  • SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM
  • SAP S/4HANA for Customer Management
  • SAP S/4HANA 1909 and higher

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA for customer management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

CL_CRM_CMPIC_MAIL_WRAPPER_SC ONDELETE, CRM_ERMS_RPT_EVENT_HANDLER , KBA , CRM-IC-UNI , Agent Inbox , CRM-IC-EMS-AUT , Automated Rule Processing , CRM-S4-IC-EMS , S4CRM: E-Mail Response Management System , CRM-S4-IC-UNI , S4CRM: Agent Inbox , Problem

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