SAP Knowledge Base Article - Preview

2864018 - CRM IC: END or browser close does not remove sessions as expected in all browsers beside IE

Symptom

When working in

  • Chrome with version 78or higher or
  • Edge on Chromium
  • or Firefox

in Interaction Center 

  • Users get error 500 - maximum number of sessions has been reached if is/HTTP/show_detailed_errors is set to TRUE or
  • Users get a white screen or
  • In ICI trace you see a reroute event with reason code A1 or
  • and in SM04, you can see that sessions are not removed on browser close or using END button twice in multisessioning scenario


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Environment

Interaction Center with Chrome 78 or higher

  • SAP Customer Relationship Management
  • SAP enhancement packages for SAP CRM
  • SAP S/4HANA for Customer Management
  • SAP S/4HANA 1909 or higher

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA for customer management all versions ; SAP enhancement package for SAP CRM all versions

Keywords

KBA , CRM-IC-MUL , Multi-Sessioning IC , CRM-IC-FRW , Framework , Problem

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