SAP Knowledge Base Article - Preview

2864018 - CRM IC in Chrome: END or browser close does not remove sessions as expected

Symptom

When working in Chrome with version 78 or higher in several Interaction Center tabs after some time (might vary as it depends on setting icm/HTTP/esid_max_ctx)

  • User get error 500 - maximum number of sessions has been reached if is/HTTP/show_detailed_errors is set to TRUE or
  • User get a white screen or
  • In ICI trace you see a reroute event with reason code A1 or


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Environment

Interaction Center with Chrome 78 or higher

  • SAP Customer Relationship Management
  • SAP enhancement packages for SAP CRM
  • SAP S/4HANA for Customer Management
  • SAP S/4HANA 1909 or higher

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA for customer management all versions ; SAP enhancement package for SAP CRM all versions

Keywords

KBA , CRM-IC-MUL , Multi-Sessioning IC , CRM-IC-FRW , Framework , Problem

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