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2858446 - Restful Interface VU is not starting up

Symptom

  • You are running installing Restful Interfaces (RI) but the Virtual Units (VUs) are not activating and stay yellow in the Infrastructure Administrator (IA)
  • RI Tomcat (RiTomcat_ServerName_VUName_RCI) logs capture the following errors:
    • ERR> (org.apache.tomcat.util.net.SSLUtilBase#getStore) Failed to load keystore type [JKS] with path [[YOURINSTALLATIONDIRECORY_RCI\RestfulInterfaces\cert\keystore] due to [Illegal character in opaque part at index 2: ...
    • ERR> (org.apache.catalina.core.StandardService#initInternal) Failed to initialize connector [Connector[HTTP/1.1-8443]]....
    • Caused by: java.lang.IllegalArgumentException: jsse.alias_no_key_entry


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications. RI, Restful interface, error, Certificate , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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