SAP Knowledge Base Article - Preview

2852320 - How to use Multilevel Categorization as a condition in ERMS Rule Policies for SolMan 7.2 ITSM?

Symptom

  • How to use specific category data from your Multilevel Categorization schema as a condition in a Rule Policy for ITSM dispatching?
  • Cannot select a value when using "Order Category" attribute in conditions for a Rule Policy.

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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

Order Category, SOLMAN, ITSM, Service Request, Dispatch, , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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