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2851259 - Troubleshooting guide for Digitally Signed Note Download and Configuration

Symptom

You want to enable a system to download Digitally Signed Notes.

Case1: You have followed the strongly recommended guided method from SAP note 

2836302 - Automated guided steps for enabling Note Assistant for TCI and Digitally Signed SAP Notes

Case2:  In case the release does not support the TCI feature:

  • Notes  2408073 (Enablement)2546220 (Verification), 2508268 (Download) and 2869143 (Fixes) were implemented.
  • Performed the configuration steps as per Digital Signature.pdf from 2508268 
  • (Optional) You applied note 2554853 on the download system for enabling Download service

In Resolution section you will find typical error symptoms and the solutions.


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Environment

Netweaver 7.0 and above

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5

Keywords

Digital, Digital signed, Digital Signed Notes, Digitally signed notes, HTTPS, RFC, SAP-SUPPORT_PORTAL, SAP-SUPPORT_NOTE_DOWNLOAD, Error when verifying issuer of digital signature of note file, backbone , KBA , "do not download unsigned sap note" , sap system 072 , pwdf6960 , BC-UPG-NA , SAP Notes Assistant , How To

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