SAP Knowledge Base Article - Preview

2849600 - CBR script is gone after call transfer

Symptom

Call Back Request (CBR) script is gone when transferring the call


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, CBR, script, blind, transfer , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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