SAP Knowledge Base Article - Preview

2848890 - Choose the right System (and Product) for your Incident in the SAP One Support Launchpad

Symptom

It is important to select the right System (and Product) during the creation of a customer incident to receive the appropriate service level agreement (SLA) during incident processing.


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Environment

  • SAP Support Portal
  • SAP ONE Support Launchpad

Keywords

Create an incident, Choose Product, Choose System, Contract Type, SLA Times, Incident Processing. , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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