SAP Knowledge Base Article - Preview

2848626 - Inactive contacts are stuck in the Online Monitoring Summary View

Symptom

Contacts are not being removed from the "Summary" -> "Contact Statistics of Current Day" -> "Calls: In" view in the Online Monitoring



Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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