SAP Knowledge Base Article - Preview

2847493 - Error "HTTP error 401 when sending data to SAP via destination" while sending/ updating Incident - SAP Solution Manager 7.2

Symptom

When trying to create new inicdent and send to SAP, the following error comes up:
"HTTP error 401 when sending data to SAP via destination SM_SP_<Customer number>_H"

Same error also comes up when sends reply to SAP or Information to SAP.



Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, ITSM, IT service management, LDB, LMDB, upload data, maintenance planner, SAP-SUPPORT_PORTAL, CX_SISE_EXCEPTION, HTTP Code 401  : Unauthorized, SOAP:1007 SRT: Unsupported xstream found, SERVICECONNECTIONS, CSoapExceptionTransport, Transaction could not be sent to SAP, action cpuld not be successfully executed, Data transfer to SAP via HTTP connection failed, An HTTP communication error occured during the data transfer, message, ticket , KBA , SV-SMG-SUP-ISV , Service Desk for Software Partner , SV-SMG-SUP , Service Desk / Incident Management , Problem

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