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2846689 - SOLMAN_SETUP returns error 30012 when setting the connection for DBA Cockpit - SAP ASE for BS

Symptom

  • When configuration DBA Cockpit connection in T-cd SOLMAN_SETUP, it returns error 30012
  • Test the connection to monitored DB in Solman DBA Cockpit also returns error 30012
  • SSL has been enabled on the monitored ASE DB. Below messages can be found in ASE errorlog which indicates the same thing:

kernel  network name xxx, interface IPv6, address xx::xx:xx:xx:xx, type xxx, port xxx, filter ssl
kernel  network name xxx, interface IPv4, address xx.xx.xx.xx, type xxx port xxx, filter ssl

  • If click to check the details of the connection in DBA Cockpit, it shows something like below:

Technical Settings
Connection Name: xxx

Database System: SAP ASE
Connection Maximum: xxx
Connection Optimum: xxx
Permanent:

User Credentials
User Name: xxx


Connection Data: SYBASE_DBOWNER=xxx SYBASE_CONN_TIMEOUT=xx SYBASE_DBNAME=XXX SYBASE_SERVER=xxx SYBASE_PORT=xxx SYBASE_CONTYPE=ASE

  • dev trace also prints some messages like below:

B Connect to xxx as xxx with SYBASE_DBOWNER=xxx SYBASE_CONN_TIMEOUT=xx SYBASE_SERVER=xxx SYBASE_DBNAME=xxx SYBASE_PORT=xxx

C (30012) [08001] [SAP][ASE ODBC Driver]Client unable to establish a connection
C syb_glob.dbsl_ca.errclass set to DBSL_EC_RESTART
C Connection 0 failed using DRIVER={Adaptive Server Enterprise};server=xxx;port=xxx;uid=xxx;db=xxx;pwd=xxxxxxxxxxxx;TextSize=xxx;CRC=xxx;FetchArraySize=xxx;ReleaseLocksOnCursorClose=xxx;DynamicPrepare=xxx;QuotedIdentifier=xxx;UseCursor=xxx;homogeneousbatch=xxx;charset=xxx;EncryptPassword=xxx;EnableLOBLocator=xxx;app=xxx 00 [1]comm rd ODBC;logintimeout=xxx;ProtocolCapture=xxx;supresstdscontroltokens=xxx;SuppressRowFormat=xxx;SuppressParamFormat=xxx;


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Environment

  • SAP Adaptive Server Enterprise (ASE) 15.7 for Business Suite
  • SAP Adaptive Server Enterprise (ASE) 16.0 for Business Suite

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0

Keywords

 SOLMAN_SETUP, DBA Cockpit, 30012, SSL, SYBASE_SSL , KBA , BC-DB-SYB , SAP Business Suite on Sybase ASE Database Platform , Problem

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