SAP Knowledge Base Article - Preview

2844622 - Problems with partner determination in Interaction Center when creating a second transaction

Symptom

In the Interaction Center,

  • you create two service tickets one after the other - the partner determination is only triggered for the first service ticket, the second time no partner determination is executed 
  • popup to select a partner is not shown for the second transaction created after starting the Interaction Center, for example, the user can only select the service team for the first service ticket, pressing END does not help
  • you create more than one tasks - only for the first task the correct partner is found

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Environment

  • SAP Customer Relationship Management 7.0
  • SAP enhancement package for SAP CRM
  • SAP S/4HANA for Customer Management

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

KBA , CRM-IC-INR , Interaction Record , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC-SVO , Service Order , Problem

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