SAP Knowledge Base Article - Preview

2844590 - "Internal Error" on attempt to logon Crystal Reports 2016 to Business Intelligence Platform Server

Symptom

  • Failed to logon to Enterprise 
  • "Internal Error" on attempt to logon Crystal Reports 2016 to Business Intelligence Platform Server 



Environment

  • SAP Crystal Reports 2016
  • Windows 10, version number 1809 (the version was not supported at the time of the KBA creation)
  • Windows AD authentication

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Crystal Reports 2016

Keywords

WinAD, logon failure , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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