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2844153 - SUM Stuck at Wait Portal Import - Slow Startup

Symptom

  • Upgrade of Netweaver Java system is stuck at Wait Portal Import phase;
  • WAIT-PORTAL-IMPORT_XX.LOG contains the following entries:
    • Portal directory that will be searched for .err extensions is: /usr/sap/<SID>/<INSTANCE>/j2ee/cluster/server<#>/temp/com.sap.portal.prt.sapj2ee/delayedDeployment_EPA
      <TIMESTAMP> [Info  ]: The archive: /usr/sap/<SID>/<INSTANCE>/j2ee/cluster/server<#>/temp/com.sap.portal.prt.sapj2ee/delayedDeployment_EPA/com.sap.portal.<SOME_PACKAGE_NAME>.epa is not imported.
  • After some time, system /nwa is accessible, but /irj page is not;
  • SAP Notes 2486195 and 2643575 did not solve the issue;
  • DefaultTrace file show not clear message about what is wrong. See 1596214 - How to find the latest default trace file of the NW AS Java right after reproducing an issue;
  • Traces similar to the one below exist in defaultTrace:
    • #EP-PIN-PRT#tc~epbc~prtc~api#C0008DAC1C8D00140000000200EE003E#17245550000000001##com.sap.portal.prt.runtime.broker####49EDAAF1E1C511E9CD45C69D2F3E1402#49edaaf1e1c511e9cd45c69d2f3e1402##0#Timeout Service Synchronous Queue Processor#Plain##
      (...)
      Reason: com.sap.engine.services.deploy.server.utils.concurrent.LockSetNotAcquiredException: The thread Timeout Service Synchronous Queue Processor
      id: 90
      task:
      subtask: null {
      creator:Timeout Service Synchronous Queue Processor
      id: 90
      task:
      subtask: null
      }
      timed out while trying to get the locks for operation [startApp : sap.com/<APPLICATION_NAME>]
      Has been waiting for exclusive lock for the node [sap.com/com.sap.portal.ivs.api_portalpcm],
      which is held exclusively for [startApp : sap.com/com.sap.portal.importlistenersmonitor] by Deploy Parallel Start Thread X
      id: XX
      task: The WCE Provider [Portal] initializes its components for web module [com.sap.portal.importlistenersmonitor].
      subtask: null {
      creator:Deploy Parallel Start Thread 5
      id: 55
      task: The WCE Provider [Portal] initializes its components for web module [com.sap.portal.importlistenersmonitor].
      subtask: null
      Active operations:
      startApp : sap.com/com.sap.netweaver.bc.uwl.wsaibconnector
      startApp : sap.com/com.sap.netweaver.bc.uwl
      startApp : sap.com/com.sap.portal.appintegrator.sap.bwc
      startApp : sap.com/com.sap.portal.appintegrator.sap
      startApp : sap.com/com.sap.portal.appintegrator
      startApp : sap.com/com.sap.portal.navigation.helperservice
      startApp : sap.com/com.sap.portal.importlistenersmonitor
      }


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Environment

  • NetWeaver Application Server Java;
  • Enterprise Portal;

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

 .err epa delayed deployment importlistenersmonitor  exclusive lock operation upgrade portal sum , KBA , EP-PIN-MIG , Upgrades issues (6.4 / 7.0 to >=7.3) , BC-JAS-SF , Startup Framework , SV-PERF-EP , SAP Enterprise Portal related performance issues , Problem

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