SAP Knowledge Base Article - Preview

2843113 - "Can't properly Register to the Tenant" error when attempting to connect to the IRPA Factory

Symptom

The error: "Can't properly Register to the Tenant" is encountered when trying to make a connection between the Intelligent Robotic Process Automation (IRPA) Agent and the Factory:

cantProperlyRegister.jpg

DAE00016.png

"Unable to log in to the Tenant correctly. (DAE00016)"

In the Event Viewer, the error: "**FATAL ERROR**: Can't properly Register to the Tenant" can be seen:

fatalErrorCantProperlyRegister.png


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Environment

SAP Intelligent Robotic Process Automation 1909 

SAP Intelligent Robotic Process Automation 1910 

Product

SAP Intelligent Robotic Process Automation 1.0

Keywords

Cant, Can't, properly, propperly, register, tenant, Fatal error, Internet Explorer, Web Socket Secure, WSS, Proxy, Server, Settings, Connections, Internet Options, configuration, proxyAddress, Value data, TLS, 1.2, WebSocket, WebSockets, protocol, Desktop Agent, Cloud Foundry, DAE00016 , KBA , CA-ML-IPA , IPA , Problem

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