SAP Knowledge Base Article - Preview

2843112 - Call_ALLOCATION event is being sent twice for Outbound Campaign with the SAP Contact Center / C4C integration

Symptom

  • You are using SAP Contact Center integrated with C4C
  • For Outbound Call Campaign you are using preview dialing (see "Managing OB Dialers")
  • You've noticed that for the outbound campaign, the system is sending Call_ALLOCATION event twice

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Environment

  • SAP Contact Center 7.0
  • Hybris Cloud for Customer

Product

SAP Cloud for Customer core applications 1811 ; SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , Problem

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