You want to enable the option to send mail to processor/reporter from the actions button. In this KBA we address the configuration steps for the Mail From 'Email to Reporter with Mail Form'.
SAP Solution Manager 7.2
SPPFCADM, ZMIN_STD_MAIL_PROCESSOR, IM_CRM_UI_PPF_01, ZMIN_STD, SMIN, SMIN_STD, SMIN_STS , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.