SAP Knowledge Base Article - Preview

2840853 - Copy control - wrong text sequence - ITSM Solution Manager 7.2

Symptom

An Incident follow up document is created using the create follow-up button in ITSM, Solution Manager 7.2.

The text log of an Incident is configured correctly to copy the relevant text types (e.g. Reply, Description) but the text log is not copied in the chronological order as it appears in the original document. Instead it appears in groups of the category text type.



Environment

Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

Solman, Solution Manager 7.2, ITSM, copy control, follow up, text, reply, description, text log, order, chronological, , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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