SAP Knowledge Base Article - Preview

2838946 - Support Team Deleted Automatically When Processor is Selected in ITSM

Symptom

After selecting the support team you choose a message processor assigned to that team. After selecting the processor, the support team is automatically deleted from the support team field.

IM_SUPP_TEAM_DISABLE is not active in AGS_WORK_CUSTOM and the message processor effected has been assigned to the support team in PPOMA_CRM.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 



Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, support team, message processor, business partner, ppoma_crm, bp, su01, processor, support team deleted, ITSM, IM_SUPP_TEAM_DISABLE, AGS_WORK_CUSTOM , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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