SAP Knowledge Base Article - Preview

2836020 - Which products are available for the Support Assistant within the SAP ONE Support Launchpad - Incident Form?

Symptom

A 'Support Assistant' pop up is displaying in the bottom right corner of the Incident Form application.  This occurs after a product is selected in the System Information section of the form.

Support Assistant pop-up.png

Why is Support Assistant popping up when trying to log an incident?

Which products are available for the Support Assistant?


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Environment

  • SAP ONE Support Launchpad - Incident Form (After Sept 19th, 2019 Wave Release)
  • Support Assistant

Keywords

support assistant, guided customer help, tree, incident wizard, form, create incident , KBA , XX-SER-SAPSMP-SUP , Support Applications , How To

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