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2835031 - A HTTP 500 error is occurring when logging off from the Enterprise Portal (EP)

Symptom

  • During Portal logoff, a HTTP 500 Internal Server error or Portal Runtime Exception is occurring for request: http(s)://<host>:<port>/irj/servlet/prt/portal/prtroot/com.sap.portal.navigation.masthead.LogOutComponent
  • Upon checking the developer/default trace files, you observe a recording similar to the below:
    "[EXCEPTION]
    com.sapportals.portal.prt.runtime.PortalRuntimeException: PortalRuntimeException
    at com.sap.portal.prt.core.PortalRequestManager.handleRequestException(PortalRequestManager.java:742)
    at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:607)
    ...
    Caused by: com.sap.engine.services.servlets_jsp.server.exceptions.WebIllegalArgumentException: [<host>:<port>] cannot be converted into a valid URL.
    at com.sap.engine.services.servlets_jsp.server.runtime.client.HttpServletResponseFacade.sendRedirect(HttpServletResponseFacade.java:614)
    ...
    Caused by: java.net.MalformedURLException: unknown protocol: <host>
    at java.net.URL.<init>(URL.java:613)
    ..."

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Environment

  • SAP NetWeaver Application Server for Java release independent
  • Enterprise Portal

Product

SAP NetWeaver all versions

Keywords

logout, logoff, logon, log, on, off, screen, exception, failure, blank, empty, internalservererror, portalruntimeexception, ep, enterprise, portal, ume , KBA , EP-PIN-PRT , Portal Runtime , EP-PIN-PCM , Portal Content Model , BC-JAS-SEC , Security, User Management , EP-PIN-AI , Application Integration , EP-PIN-NAV , Navigation , Problem

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