SAP Knowledge Base Article - Preview

2832199 - SAP Collaboration data is getting copied during copy control action - SAP Solution Manager 7.2

Symptom

When copying an incident, the SAP Collaboration data is also getting copied into the new incident.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, ITSM, SAP collaboration, send to SAP, Incident Data at SAP, message number, unique, In processing by SAP, incident number,Transaction for SAP message <full CSS message number> is not unique, ZMIN, SMIN, YMIN, CRM_SLS_COPY, SIMG, missing, delete, follow-up, followup, copying transaction types - General control data , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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